Terms And Conditions

PRICES

Prices are per-person, quoted in Australian dollars based on double or twin

share occupancy in lead-in rooms unless otherwise stated. Prices are subject

to change. Confirm with French Cottages Holidays at time of booking.

BEDDING CONFIGURATION

King, Queen, Double and Twin share accommodation, unless otherwise stated.

Requests for specific bedding types must be made at the time of booking but

are not guaranteed. Double rooms may have either twin, King size, Queen size

or double beds Multiple bedrooms in villas, apartments or similar does not

infer that these rooms afford total privacy

SPECIAL REQUIREMENTS

No special provision is made for travellers with physical or mental disabilities.

Some accommodation may involve walking or climbing stairs.

VARIATION AND CANCELLATIONS

French Cottages Holidays, or our agents, reserve the right to cancel or modify

services due to events beyond our control. Full refunds will be provided by us

for any periods and properties cancelled not replaced by other periods and

properties.

PAYMENT TERMS

A deposit of $580 per week booked is payable on booking. This is followed by

either a series of instalments or a balance amount depending on your choice.

See frenchcottagesholidays.com/payments for details of payment

arrangements for your package.

USE OF THE ACCOMMODATIONS

The use of the accommodations and all facilities provided therein by

French Cottages Holidays is entirely at the risk of the person booking this

accommodation (the Client), their family, their guests and visitors.French

Cottages Holidays shall not be liable for any damage or injury to the person

or chattels of the Client, the Client’s family, their guests, invitees, agents or

employees or to any person entering the Properties or the building of which

the Properties are a part or to goods or equipment, or in the structure or

equipment of the structure of which the Properties are a part, and the Client

hereby agrees to indemnify, defend and hold French Cottages Holidays

harmless from any and all claims or assertions of every kind and nature.The

Clients and their friends and families agree that they may not sue French

Cottages Holidays, the owners of the properties, their managers or cleaning

staff for any accident, personal injury or theft of their possessions and the

consequences thereof due to events occurring during their stay. Though all

reasonable attempts have been made to make the properties as safe and

secure as possible, the Clients agree to accept that safety standards in old

French houses are not similar to those they may be used to and agree to hold

French Cottages Holidays and property owners blameless in this regard.

French Cottages Holidays will not be liable to refund part or whole of the

rental fees paid because of incidents beyond French Cottages Holidays’

control such as strikes, highway blockages, weather, earthquakes, terrorism,

transport cancellations or other incidents of a similar nature.The Client agrees

to advise all fellow guests and visitors to the Properties of these conditions.

The Client agrees to exercise all reasonable care and responsibility with regard

to the Properties and all furnishings; equipment, appliances, fittings and other

appurtenances provided therein and shall guarantee that all other persons

staying at or entering the Properties shall do likewise. Should any damage or

loss occur to the property or its contents, as a result of the actions of any

guest or visitor, and judged by French Cottages Holidays to be in excess of

normal wear and tear, then the Client shall immediately make good the cost of

repair or replacement of the lost or damaged item(s). In the case where credit

card details have been provided, the Client agrees that the reasonable costs

of any such loss or damage may be charged to this card by French Cottages

Holidays, provided French Cottages Holidays supply a receipt containing

an explanation of these costs. The Client agrees to inform French Cottages

Holidays, or French Cottages Holidays’ local manager, immediately any such loss

or damage occurs.While French Cottages Holidays will do everything possible

to ensure that the appliances provided in the property are in good working

order, the Clients agree not to hold French Cottages Holidays responsible for

the failure of any such appliance. The Clients agree to inform French Cottages

Holidays promptly of any such failure and French Cottages Holidays will

thereby endeavour to arrange as rapid a repair or replacement as is possible.

However, French Cottages Holidays agree that if these attempts at repair or

replacement are unsuccessful, this does not constitute grounds for complaint

or compensation.

CIVIL RESPONSIBILITY

The Clients agree to not act in a manner that disturbs the local amenity and

peace of the surrounding neighbourhood. The Clients also agree to protect

the security of the Properties they are occupying by ensuring all doors and

windows are secured in their absence, no matter how brief, and all appliances

other than those normally left in standby or operational mode (such as

televisions, modems and alarms) turned off; alarms must be armed when

available; and the entry code is not to be revealed to unauthorised persons

or passers-by either deliberately or through carelessness (such as calling the

code out to their partners in a loud voice). Strangers shall not be invited onto

the Properties without the express permission of French Cottages Holidays.

The Clients agree not post a review on any internet site in an attempt to

blackmail or extort the owners of the houses or of the business French

Cottages Holidays for money or to force a full or partial refund for any reason.

French Cottages Holidays have a zero-tolerance policy regarding rudeness

and vexatious complaint. The Clients (or persons associated with The Clients

such as fellow guests) agree to indemnify the owners of French Cottages

Holidays for all consequential damages, both monetary and psychological,

should such damages occur because of such a posting. Should it be shown that

the Clients have deliberately engaged in a programme of blackmail thereby

causing psychological stress or harm to the French Cottages, the Clients agree

to compensate French Cottages Holidays for said harm according to the full

extent recoverable under the laws of Australia.The Clients will hold the

owners of French Cottages Holidays and the owners of the houses they are

occupying blameless in the event of the change in the amenity of the locations

the houses. This includes social changes such as the influx of undesirables and

physical changes such as building works occurring in the neighbouring area.

The Clients agree that any reviews and other public communications will

not disclose the physical location of the properties or the rates charged

by the owner or manager. Content of any reviews must be truthful and not

misleading.Should the property be deemed by French Cottages Holidays or

its elected representative as unfit for further occupation due to some fault

or occurrence, The Clients agree that they will be entitled, and only entitled,

to a refund of an amount pro-rata to the number of days remaining in the stay

minus cleaning fees and credit card fees. This refund will only be applied on

the signing by both parties of our ‘Deed of Release’ document.Care of the

PropertiesThe Client agrees that the Properties shall be maintained in a clean

and tidy condition.On the day of departure, the house shall be restored to the

same state of cleanliness and good condition as it was on the day of arrival, or

nearly so. The Client may arrange with the manager for extra cleaning services,

beyond the standard preparatory clean provided for in the fee paid, to

achieve this, but the cost of such extra services shall be borne by the Client

and paid directly to the manager before departure. If the Properties are not

left in a reasonably clean and tidy condition, then the Client agrees to pay for

any extra cleaning services needed to return the Properties to this clean and

tidy state.

GUEST NUMBERS

The Client agrees to inform French Cottages Holidays of any extra persons

staying at the Properties not mentioned in any previous written or verbal

agreement. The Client agrees to inform all persons staying in the property of

these Terms and Conditions.The Client agrees to pay the extra charges that may

be applied for these extra persons by French Cottages Holidays.

CANCELLATION OR MODIFICATIONS

If for some reason the Client finds it necessary to cancel a booking, either

completely or in part, the Client must inform French Cottages Holidays

immediately. Booked weeks are not transferable to another time once

confirmed. Shifting booked periods normally requires cancelling the week(s) no

longer required then rebooking new weeks, paying a new first instalment on

these new weeks.The instalment(s) for the original cancelled week(s) will then

be refunded, if and when French Cottages Holidays rebooks them.

TRANSFERS OR DEFERMENTS

It is agreed that it is clearly understood that any change to the arrival and

departure dates of any one of the properties on the itinerary entails a

cancellation of the original booking and the re-booking of the new period

UNLESS the new period booked is in the same cottage and includes the original

range of dates booked. Changes not qualifying as extensions according to the

latter condition are then subject to our normal cancellation policy.

TRAVEL INSURANCE GUARANTEE

The Clients agree to ensure they will be covered by an adequate Travel

Insurance policy for the entire duration of their stay in the properties owned

or managed by French Cottages Holidays.